At EXOSTEP ("we," "our," or "us"), we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and manage the personal information of our visitors and customers in accordance with Ontario and Canadian federal privacy laws.

1. Information We Collect
We collect information that you provide directly to us, which may include:
Identifiers: Name, email address, phone number, shipping/billing address.
Commercial Information: Records of products purchased, inquiries, and customer service communications.
Technical Data: As you browse our site, we may automatically collect information like your IP address, browser type, and pages you view through cookies and similar technologies.

2. How We Use Your Information
We use your personal information for the following primary purposes:
To Fulfill Your Orders: To process transactions, arrange shipping, and manage your purchases.
To Communicate with You: To respond to your inquiries, send order confirmations, and provide customer support. To Improve Our Services: To analyze website usage and trends to enhance your experience. For Legal Compliance: To meet our legal and regulatory obligations under Ontario and Canadian law.

​

3. How We Share and Disclose Your Information

We do not sell your personal information. We may share it only in the following limited circumstances:

With Service Providers: We share data with trusted third parties who perform services on our behalf, such as payment processing, shipping, and web analytics, under strict confidentiality agreements.

For Legal Reasons: Where required by law, such as in response to a court order or other legal obligation.

 

4. Your Rights and Choices

Under PIPEDA, you have the right to:

Access: Request access to the personal information we hold about you.

Correction: Request correction of any inaccurate or incomplete data.

Withdraw Consent: You may withdraw your consent for our use of your information, subject to legal or contractual restrictions. To exercise these rights, please contact us using the details below.

 

5. Data Security

We implement reasonable physical, technical, and administrative safeguards to protect your personal information against loss, theft, and unauthorized access.

 

6. International Transfers

As an online business, your data may be processed and stored in countries outside of Canada. If so, it will be subject to the laws of those countries, which may differ from Canadian law. We will take steps to ensure it receives a comparable level of protection.

 

7. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact our Privacy Officer at:

Email: info@exostep.tech